Cancellation Policy

If the hirer wishes to cancel the booking this must be done in writing by email and a confirmation of the instruction received back from Secret Places. Cancellation will only become effective from the date that written notification is received and acknowledged by Secret Places. No refunds are available for early departure or no shows.

Change of date (if available) will be subject to an administration charge.

In the event of cancellation, the following charges will apply:

Guests who cancel within 48 hours of the original confirmation date will get back 100% of the amount paid less an administration fee of $50 / £50 / €50

Guests who cancel up to 31 days before arrival date will get back 100% of the rental amount paid less an administration fee of $100 / £100 / €100

Remaining balance payments are due 30 days before arrival

Guests who cancel 30 days or fewer before arrival date (or are no-show) will forfeit 100% of the rental amount paid*

*For cancellations 30 days or fewer before check-in, refunds may be given entirely at our discretion and only where exact dates and rates can be re-booked - an administration fee of $100 / £100 / €100 will be deducted from any potential refund